Privacy policy

Last updated: August 3, 2026

This Privacy Policy describes how Haute Custom Beauty Spain (hereinafter, the "Site," "we," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on hautecustombeauty.es (hereinafter, the "Site"), or otherwise communicate with us regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps that may be required by applicable law.

Collection and use of your personal information

To provide the Services, we collect—and have collected over the past 12 months—personal information about you from a variety of sources, as set forth below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, the rights of our users, and the rights of others.

Personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. The term "personal information" refers to information that identifies or describes you individually, as well as information that can be linked or associated with you. The following sections describe the specific categories and types of personal information we collect.

Information we collect directly from you

The information you send us directly through our Services may include the following:

Contact details Include your name, address, phone number, and email address.
Order informationInclude your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information It includes your username, password, security questions, and other information used for account security purposes.
Customer service information It includes the information you choose to include in communications with us, such as when sending a message through the Services.

Certain features of the Services may require you to provide us directly with specific information about yourself. You may choose not to provide this data; however, doing so may prevent you from using or accessing these features.

Information we collect about your use

We may also automatically collect certain information regarding your interaction with the Services (hereinafter, "Usage Data"). To do this, we may use cookies, pixels, and similar technologies (hereinafter, "Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services you have requested, and thereby enable us to fulfill our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we—or the third parties we work with—may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also refer to the following section, Third-party websites and links.

Use of your personal information

Provision of services and products. We use your personal information to provide the Services to you and thereby fulfill our contract with you; this includes processing your payments, fulfilling orders, and sending notifications regarding your account as well as your purchases, returns, exchanges, or other transactions, in order to create, maintain, and manage your account, arrange shipping, and facilitate returns or exchanges, in addition to other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to link your account to other Shopify services you choose to use. In such cases, Shopify will process your information as set forth in its Privacy Policy and its Consumer Privacy Policy.
Marketing and advertising. We may use your personal information for promotional and marketing purposes—such as sending you promotional, advertising, and marketing communications via email, text message, or postal mail, as well as displaying advertisements for products or services. This may include using your personal information to better tailor the Services and advertising, both on our Site and on other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6(1)(f) of the GDPR.
Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website—for both you and other customers—in accordance with Art. 6(1)(f) of the GDPR.
Communications and service improvement. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest, enabling us to respond to you, provide effective services, and maintain our business relationship with you, in accordance with Art. 6(1)(f) of the GDPR.

Cookies

As is the case with many other websites, our Site also uses cookies. For specific information about the cookies we use in connection with the operation of our Shopify store, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and our Services (including remembering your actions and preferences), as well as to conduct analytics and better understand user interaction with the Services (in our legitimate interest of managing, improving, and optimizing the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to configure your browser to delete or reject them using your browser's controls. Please note that deleting or blocking cookies may negatively affect your user experience and could cause some Services—including certain general features and functionalities—to malfunction or become unavailable. Furthermore, blocking cookies may not completely prevent the sharing of information with third parties, such as our advertising partners.

Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you communicate your preference to us via the GPC signal, we will treat that signal as a valid opt-out request regarding the sharing of data or the receipt of targeted advertising for the associated browser or device; furthermore, if we can link the device sending the signal to a Shopify account, we will also apply the opt-out request to that account. For more information about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognize other "Do Not Track" (DNT) signals that may be sent from your web browser or device.

Disclosure of your personal information

Under certain circumstances, we may disclose your personal information to third parties for the purposes of contract fulfillment, legitimate purposes, or other reasons pursuant to this Privacy Policy. Such circumstances may include the following:

With providers or other third parties that perform services on our behalf (for example, IT management, payment processing, data analysis, customer service, cloud storage, fulfillment, and shipping).
With business and marketing partners to show you advertising and provide services to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you indicate, request, or otherwise consent to our disclosing certain information to third parties—such as, for example, to send you products or through the use of social media widgets or login integrations with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interest of running a successful business.
In connection with business transactions, such as mergers or bankruptcies; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce applicable terms of service; and to protect or defend the Services, as well as our rights and the rights of our users and others.

Over the past 12 months, we have disclosed the following categories of personal and sensitive data about users for the reasons set forth above in “How we collect and use your personal data” and “How we disclose personal data”:

Category	Categories of recipients
Identifiers such as basic contact details and specific order and account information. Categories of personal information described in the California Customer Records statute, such as basic contact details and specific order and account information. Commercial information, such as order data, purchase information, and customer service information. Internet or other similar network activity, such as usage data. Geolocation data, such as locations determined by an IP address or other technical measures.	Service providers and third parties that provide services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers). Business and marketing partners Affiliates

Category of personal information	Categories of recipients
Identifiers such as name, email address, and phone number.	Business and marketing partners.
Commercial information such as records of products or services purchased.	Business and marketing partners.
Usage data.	Business and marketing partners.

Third-party websites and links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or under our control, you should review their privacy and security policies, as well as other terms and conditions. We do not guarantee or bear responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide on public or semi-public sites—including information shared on third-party social media platforms—may also be visible to other users of the Services and/or users of those third-party platforms, without limitation regarding its use by us or by third parties. Our inclusion of such links does not, in itself, imply any endorsement of the content on those platforms or of their owners or operators, except as disclosed within the Services.

Children's Data

The Services are not intended for use by children; therefore, we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details provided below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as these terms are defined under applicable law) the personal information of minors under the age of 16.

Security and retention of your information

Please note that no security measure is perfect or impenetrable, so we cannot guarantee "perfect security." Furthermore, information you send us may not be secure while in transit. Therefore, we recommend that you do not use insecure channels to communicate sensitive or confidential information.

The retention period for your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute; they may apply only in certain circumstances, which would allow us to deny your request in specific cases and as permitted by law.

Right of access/to know: You may have the right to request access to the personal information we hold about you, including details regarding how we use and share your information.
Right to deletion: You may have the right to request the deletion of the personal information we hold about you.
Right to correction: You may have the right to request the correction of incorrect personal information we hold about you.
Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and subject to certain exceptions.
Right to opt out of the sale, sharing, or delivery of targeted advertising: You may have the right to request that we do not "sell" or "share" your personal information, or to opt out of the processing of your personal information for the purpose of delivering "targeted advertising," as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on your location, this will be treated as a request to opt out of the "sale" or "sharing" of information for the device and browser you are using to visit the Site.
Restriction of processing: You may have the right to request that we stop or restrict the processing of personal information.
Withdrawal of consent: Whenever we rely on your consent to process your personal information, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. To do so, you can respond directly to our refusal.
Management of communication preferences: We may send you promotional emails, and you may choose not to receive them at any time via the unsubscribe option available in the emails we send. If you choose not to receive them, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights as indicated on our Site or by contacting us using the contact details provided below.

Please be aware that exercising any of these rights will not result in any form of discrimination on our part. We may need to collect information from you to verify your identity—such as your email address or account information—before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require you to provide proof that you have authorized said agent to act on your behalf. We may also require you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have any complaints regarding how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with the response we have provided to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge a complaint with your local competent data protection authority. For the EEA, you can consult this list of data protection supervisory authorities.

International users

Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal information will also be processed by staff, third-party service providers, and partners located in those countries.

If we transfer your personal information outside Europe, we will use recognized transfer mechanisms—such as the European Commission’s Standard Contractual Clauses or any equivalent contract issued by the competent UK authority, as applicable—unless the data transfer is made to countries that provide an adequate level of protection.

Contact

If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may call us, send an email to gerard@hautecustombeauty.com, or contact us at the following address: Passeig de Gràcia, 41 Planta 1, "Casa Museu Amatller", Barcelona, B, 08007, ES.

For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controllers of your personal information.

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Privacy policy

Changes to this Privacy Policy